Your network company usually sends your hourly data within 1-2 days, but in some cases it can take up to 12 days.

It is difficult to say exactly why your hourly data is not being sent, but often it is because the network company is temporarily out of contact with your electricity meter or has problems with their communication system.

We at customer service are working hard to get your data in and continuously remind your network company to send your hourly values ​​if there is no data for more than three days. They will receive these reminders on an ongoing basis until you re-enter your data.

Hold on! 💪