The way smart charging works is that the system first needs to set up a "charging schedule." The app does this immediately when you plug in the car but this can take up to 20 minutes. For the car to pause (or start) charging, certain requirements must be met for smart charging to initiate.
Some examples of these requirements are:
We know how much time is needed to charge the car. This requires, among other things, that we receive battery level and charging speed information from the car.
If there is too little time left for charging before the car is fully charged, smart charging will not start. This is because it is better for battery health to have an ongoing charge instead of pausing and starting "unnecessarily."
The battery level is above our internal safety limit of 20%.
There is a potential for savings of more than 10%, and the car can be fully charged before the desired time.
The most important thing is that when you plug in the car, our app should indicate that we are "Planning charging." If the car does not pause/does not start after that, it is because one of the requirements for smart charging has not been met.