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Why have I been billed for incorrect consumption? (Estimated consumption)
Why have I been billed for incorrect consumption? (Estimated consumption)
Updated over a week ago

The reason why we have invoiced a different consumption than what you see with the network company is that we lack read values ​​for the period in the system. This happens when the network company has had problems sending us the read values ​​in time. The invoice is then created based on estimated consumption. When the network company then sends us the correct data, a settlement is made where the amount is corrected based on the actual consumption. Sometimes you get a deduction on the invoice and sometimes you have to pay extra.

You pay the invoice that you have received from us as usual and when the read values ​​come in it will be corrected, probably already on the next invoice ☀️

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