The network companies are obliged to deliver the previous day's measured values ​​to Svenska Kraftnät and the balancing companies. The reason for this is so that they can make as good a forecast as possible of the next day's consumption and production needs. The time span for collecting the values ​​is very short for the network companies and there can be challenges in the collection of measurement values.

Sometimes it happens that the network companies are not successful with the collection and then choose to copy and deliver the measurement values ​​the same day a week earlier to us, which you as a customer then see in the app.

If the problem persists, you are most welcome to contact us at [email protected], then we'll make sure to look into the problem!