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Customer service- If you're unhappy
Customer service- If you're unhappy
Alva Lind avatar
Written by Alva Lind
Updated over a week ago

At Greenely, we constantly strive to improve, and we do so by listening to you, our customers. If we haven't met your expectations, please let us know!

  1. Contact our support

If you are not satisfied with our service, your first point of contact should be Greenely's Support.

How to reach us:

πŸ“§ Email: [email protected]

πŸ’¬ Chat: You can find our chat on the website, and if you are an electricity customer, you can chat with us directly through the Greenely app.

2. Contact the Customer Ombudsman

Once the regular complaint handling process is completed, our Customer Ombudsman offers an independent review of your case. If you want to pursue your case, you are welcome to contact the Customer Ombudsman within six months after your case has been closed.

πŸ“§ Email: [email protected]

The Customer Ombudsman addresses issues and forwards feedback to the responsible parties within the organization. You are always welcome to provide feedback on Greenely's support handling.

External advice

If you want to take your case further for objective advice or assistance in pursuing a case, there are several external parties you can turn to. Their task is to help you based on consumer legislation.

  • The Energy Markets Inspectorate (EI) is the supervisory authority for electricity markets and offers independent and free consumer guidance on electricity, gas, and district heating.
    πŸ‘‰ Energy Markets Inspectorate

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